Shipping Conditions
We supply exclusively to resellers. No shipping to end consumers!
The minimum order value is €99.00.
Delivery time
We usually process orders on the same day.We reserve the right to make partial deliveries. The purchaser is bound by their order for 7 days. Goods that are not in stock at the time of ordering will only be delivered upon the express request of the customer.
Shipping costs domestic/international:
for a package up to 30 kg DHL or UPS in Germany, we currently charge €6.90, value packages from €9.90, cash on delivery surcharge per package (Post) DHL4.90 € UPS 5.90 €.
To Austria, France, Holland, Belgium, Luxembourg, Denmark, Poland, CZE, we calculate:
up to 5 kg - approx. €12.10, up to 10 kg - approx. €14.35, approx. up to 20 kg - approx. €18.85, up to 30 kg approx. €23.35
To Italy, Sweden, Spain, Hungary, Slovakia, Slovenia:
up to 5 kg - approx. €12.70, up to 10 kg - approx. €15.45, approx. up to 20 kg - approx. €20.95, up to 30 kg approx. €26.45
To Finland, Estonia, Latvia, Lithuania, Portugal, Croatia, Ireland, Greece:
up to 5 kg - approx. €14.25, up to 10 kg - approx. €18.55, approx. up to 20 kg - approx. €25.00, up to 30 kg approx. €31.55
To Switzerland, we calculate:
up to 5 kg - approx. €18.50, up to 10 kg - approx. €21.00, approx. up to 20 kg - approx. €26.00, up to 30 kg approx. €31.00
Customs fees from the Swiss Post may apply.
Shipping is usually done with DHL, if it's more, with the freight forwarder.
The shipping is carried out at the recipient's expense and risk.
Clipper and lighters (domestic shipping)
Since lighters are considered hazardous goods when shipping, we are only allowed to send them within Germany using DHL.
only ship as hazardous goods with DHL.We do not charge any additional fee for that.
But the maximum weight of a hazardous materials package must not exceed 24 kg.
Clipper and lighters (shipping abroad)
is only possible via freight forwarder/hazardous goods.
Costs for shipping hazardous materials abroad by freight forwarder, for example, 1 - 30 packages of Clipper, approximately €90 - €120.
If not otherwise agreed, we only deliver abroad with advance payment.
Shipping is done by cash on delivery with the post or UPS. Only in exceptional cases do we deliver on account or via direct debit. We ship abroad only with advance payment. If you order something, we pack the package and write the invoice. We will fax or email it to you. After we have received the payment, we will send the package.
Outside EU
We need your VAT identification number; otherwise, we will have to charge the current German VAT of 19%.
Our invoices are due within 14 days. In the event of late payment, we charge the usual bank interest rate. The delivered goods remain our property until full payment is received. We deliver subject to extended retention of title.
All wholesale prices are subject to statutory VAT.
If checks or direct debits bounce, any discounts granted on the invoice will expire and must be paid subsequently.
Complaints
Complaints must be reported to us within 6 days. We will then decide whether the goods should be returned or not.
We must always forward defective scales to the manufacturer. The manufacturer will inspect the scale to see if it was damaged due to improper handling by the customer. In this case, the manufacturer also charges for the inspection of the scale.
Transport damage must be reported directly to the deliverer after receipt of the goods.
Quality of the goods
Since many items are handmade, they may vary in shape, size, and color from the illustrations. The stickers shown on the pipes are examples. We ship the pipes sorted by popular motifs.
Place of jurisdiction
The place of jurisdiction for merchants and legal entities is the registered office of Bam Bam Bhole GmbH in Berlin. In any case, Bam Bam Bhole is also entitled to bring proceedings before the court at the registered office of the business customer.
Prices are subject to typographical errors .